Designing the AI agents decision layer.

TL;DR

At a high level, I led the design of an AI-powered feature for WhatsApp Business, helping businesses identify and prioritise potential customers through automated, conversational interactions.

A core part of the work involved designing the decision logic that guides the AI agent in selecting the right message format when composing a response.

Due to a confidentiality agreement I'm unable to share details of this project.

Due to a confidentiality agreement I'm unable to share details of this project.